Question 1

What are the conditions to sign up?

Accepted Answer

To sign up, you will need :
1. A US-issued debit or credit card
2. To be 18 years of age or over
3. An SMS-capable phone number
4. A US residential address

Question 2

Has Klarna received my payment?

Accepted Answer

You can live chat with Klarna’s customer service agents 24/7 to confirm payment.

Question 3

Will I still be charged if my order is cancelled?

Accepted Answer

Cancellations are subject to our cancellation policy. To cancel your order, please contact us. Once we have confirmed the cancellation, Klarna will update your payments accordingly and you can check the status of your payments anytime via Klarna’s site or in your Klarna app. Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method. If 14 days have passed since the issue of credit and you are still missing your refund, please contact Klarna for further support.

Question 4

Can I pay before the due date?

Accepted Answer

Yes. If you want to pay the outstanding balance of your purchase early, simply log in at the top of the page, go to the order page, and select “Pay off early”.

Question 5

What if I return or cancel my order?

Accepted Answer

If you have paid for your order with a card, the refund will be made to the same card. Returned or cancelled orders should first be registered with the online store. The refund will be processed within the next 14 days of the online store logging the returned or cancelled order.

Question 6

What happens to my statement when I've returned the goods?

Accepted Answer

Once we have received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

Question 7

My email address is not correct. How can I change it?

Accepted Answer

You can live chat with Klarna’s customer service agents 24/7 to request that your contact details be updated. Please quote your statement number if you have received a statement by post.

Question 8

What happens if I don’t pay for my order?

Accepted Answer

Klarna will automatically attempt to collect payment for your payments purchase from the card that you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by logging into your Klarna account.

If the automatic payment fails, Klarna  will try again after 7 days. If this payment also fails, Klarna  will make another attempt after a further 7 days (14 days after the date of the first attempt). Your credit score will not be impacted by using Klarna’s payments product even if you have failed to pay on time.

Question 9

We're always here to help!

Accepted Answer

Don’t see your question here? Check out Klarna’s full [FAQ page](https://www.klarna.com/us/customer-service/). You can reach Klarna anytime at [https://www.klarna.com/us/customer-service/](https://www.klarna.com/us/customer-service/) or by downloading the Klarna app.

Question 10

How do I pay for my order?

Accepted Answer

When you apply for financing, it will be connected to your personal debit card. Payments are automatically collected from your debit card. You may also add a valid checking account to your profile for payments to be deducted.

Question 11

Will this require a credit check and will it impact my credit score?

Accepted Answer

When you choose to pay with financing, we may perform a soft credit check only. This type of check will not impact your credit score or show up as a hard inquiry on your credit report.

Question 12

Which payment methods are accepted with financing?

Accepted Answer

Klarna currently accepts Debit cards as a form of payment for Financing.

Question 13

Can I pay off my balance early?

Accepted Answer

Yes, there will be an option to pay off early in the Klarna email correspondence OR via the Klarna App.

Question 14

Will my information and account be secure?

Accepted Answer

Klarna uses modern safeguards and security to protect your information and help prevent unauthorized purchases. They offer zero fraud liability with their Buyer Protection policy.

Question 15

What happens if I make a return?

Accepted Answer

If you need to return part or all of your order, Klarna will issue you with a new statement. Simply follow the retailer's return instructions and make sure to take note of the tracking number. Log into your Klarna account, select “report a return”, and we’ll pause your statement. As soon as the retailer has processed your return, we will send an adjusted invoice.

Question 16

There's something wrong with my order. Do I still need to pay for it?

Accepted Answer

You do not need to pay for goods that are received damaged, broken, or defective. Follow the retailer’s dispute instructions and “report a problem” in your Klarna account to pause your statement until the issue is resolved. As soon as the retailer has registered your return, the refund will be processed within 5-7 business days.

Question 17

I have not received my order. What happens to my statement?

Accepted Answer

You do not need to pay the statement until you have received your order. Contact the retailer for a delivery update, log into your Klarna account, and “report a problem” to pause your statement until you’ve received your order.

Question 18

My statement is incorrect. What should I do?

Accepted Answer

If your statement does not match your order details, please contact the retailer directly to correct your statement. Log into your Klarna account and “report a problem” to pause your statement until the details have been corrected.

Shop now, pay with Klarna.

It’s smoooth and simple.

The best way to shop.

Safe and secure.

How to shop with Klarna

About Klarna

Monthly financing

Klarna FAQs

Did you find what
you were looking for?

About Klarna

Monthly financing

Klarna FAQs

It’s smoooth and simple.

The best way to shop.

Safe and secure.

How to shop with Klarna

About Klarna

Monthly financing

Klarna FAQs

Did you find what you were looking for?

About Klarna

Monthly financing

Klarna FAQs

Did you find what
you were looking for?